This policy explains everything about how we prepare, ship, and deliver your order.
Delivery Area
We ship exclusively to addresses within the 50 United States and the District of Columbia. We do not ship to U.S. territories, APO/FPO addresses, or P.O. Boxes at this time.
Shipping Cost
We offer free standard shipping on all orders, with no minimum purchase and no handling fees. The cost is always $0.00 at checkout.
Carrier Selection
To ensure reliable and efficient delivery, we choose from a network of trusted carriers (including USPS, UPS, and FedEx). Based on your location and package weight, we will assign the most suitable carrier for your specific order. This approach helps us balance speed and cost-effectiveness, and you will receive tracking information once your order is dispatched.
Processing Time
Orders are processed within 1 to 2 business days (Monday–Friday, excluding federal holidays). This includes order verification, careful packing, and handoff to the carrier. You will receive a shipping confirmation email with a tracking number when your order leaves our facility.
Delivery Time
After dispatch, standard delivery typically takes 3 to 7 business days within the contiguous U.S., with slightly longer estimates for remote areas or Alaska/Hawaii. These are carrier estimates—we cannot guarantee exact delivery dates due to unforeseen weather or logistical delays.
Order Tracking
Every shipment includes a tracking number. You can monitor your package’s progress on the carrier’s website. If you do not receive tracking within 3 business days of placing your order, please contact us.
Order Changes and Cancellations
- Before shipment: You may cancel or modify your order at no charge. Contact us as soon as possible. We will try to accommodate your request, but if our fulfillment team has already begun packing, we may not be able to stop the process.
- After shipment: Once your order has been handed to the carrier, it cannot be canceled. Please refer to our Returns & Refund Policy for after-delivery options.
- Our right to cancel: We reserve the right to cancel any order (before shipment) due to stock unavailability, payment verification issues, or suspected fraud. In such cases, we will notify you and issue a full refund promptly.
Address Accuracy
You are responsible for providing a correct and complete shipping address. If a package is returned to us because of an address error, we will contact you to arrange reshipment. Additional shipping charges will apply for the second attempt.
Damaged, Lost, or Incorrect Items
- Visible damage upon delivery: Please note any damage on the carrier’s delivery record and take photos.
- Internal damage, missing items, or wrong product: We take great care in packing, but transit issues can occur. If you discover a problem, you must notify us within 14 calendar days of the delivery date. Provide your order number, a description, and clear photos of the item and packaging to our support team. We will resolve the issue promptly according to our Returns & Refund Policy.
- Lost packages: If tracking shows “delivered” but you have not received the package, first check with neighbors and your local post office. If still missing, contact us within 5 days of the delivered status so we can initiate a carrier investigation.
Delivery Delays
We are not liable for carrier-caused transit delays after dispatch. However, if we anticipate a significant delay in processing (e.g., high order volume), we will email you with an updated timeline.